Our Commitment to Your Health and Safety

MIM has thoroughly reviewed our daily operations to provide you with the safest possible guest experience. We look forward to welcoming you back to enjoy the world’s music in our spacious galleries and MIM Music Theater, and we hope the following information will assure you that your safety is our priority. At this time, all large events, programs, and guided tours remain cancelled. Group sizes are limited to no more than 10 persons. Café Allegro also remains closed until further notice, although there are grab-and-go refreshments available for purchase in the Café Allegro area.

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Changes We’ve Made at the Museum:

Hygiene and Sanitization

  • All guests ages 2 and up are required to wear a face mask covering their nose and mouth, even after receiving a COVID-19 vaccine, while mandatory mask ordinances by the City of Phoenix and Maricopa County remain in effect. Complimentary masks are available at entry. All MIM team members are also required to wear masks.
  • Increased frequency of disinfecting high-touch and public areas, including MIM’s guidePORT technology and headsets
  • Hand-sanitizing stations throughout galleries and other public spaces
  • Handwashing and general hygiene reminders posted in restrooms

Social Distancing

  • We have implemented a social distancing experience with markers on the floor and signage. Please be aware and respectful of maintaining a 6-foot distance from other parties.
  • In order to manage capacity limits, MIM has timed ticket entry through March 31, 2021.
  • All large events, programs, and guided tours remain cancelled.
  • Group sizes are limited to no more than 10 persons.

Minimal-Contact Purchasing

  • Please purchase your admission tickets on MIM.org. When you arrive, present your smartphone or a printout for touchless scanning.
  • Tickets may still be purchased at the museum. During peak times, MIM may sell out of same-day tickets or you may be given an entry time a few hours away.
  • The Museum Store offers a minimal-contact experience. Curbside pickup of online and phone orders is available.

To help us keep everyone safer, we ask that you:

Stay home when you are feeling sick or experiencing symptoms.

Be aware of others’ space and maintain a 6-foot distance between you and other parties.

Wear a mask. Even if you have received a vaccination, masks are required while mandatory mask ordinances by the City of Phoenix and Maricopa County remain in effect. We have complimentary masks available at entry if you do not have one.

Changes We’ve Made at the MIM Music Theater:

Hygiene and Sanitization

  • All guests ages 2 and up are required to wear a face mask covering their nose and mouth, even after receiving a COVID-19 vaccine, while mandatory mask ordinances by the City of Phoenix and Maricopa County remain in effect. Complimentary masks are available at entry. All MIM team members are also required to wear masks.
  • Increased frequency of disinfecting high-touch and public areas, including sanitizing all seats before and after each performance
  • Hand-sanitizing stations around the theater and other public spaces
  • Handwashing and general hygiene reminders posted in restrooms
  • MIM’s ventilation system exceeds CDC recommendations for air filtering capabilities and includes a prefilter system.

Social Distancing

  • We have implemented a social distancing experience with markers on the seats and signage. Guests will be assigned seats to provide a 6-foot distance from other parties.* Please be aware and respectful of maintaining a 6-foot distance from other parties.
  • Theater capacity will not exceed 50%.
  • Group sizes are limited to no more than 10 persons.
  • All concerts will be approximately 60–75 minutes without an intermission. CD signings and artist merchandise will not be available.

*Tickets purchased under the same order will be seated together. To request to be seated separately, contact MIM’s Guest Service Team at 480.478.6000 or guestservice@MIM.org.

Minimal-Contact Purchasing

  • Please purchase your concert tickets on MIM.org. Guest Service will contact ticket buyers with their seat locations prior to the performance. When you arrive, present your smartphone or a printout for touchless scanning.
  • Tickets may still be purchased at the museum.
  • Grab-and-go refreshments will be available for purchase in the Café Allegro area prior to all concerts. No food or beverages will be allowed in the theater.

To help us keep everyone safer, we ask that you:

Stay home when you are feeling sick or experiencing symptoms.

Be aware of others’ space and maintain a 6-foot distance between you and other parties.

Wear a mask. Even if you have received a vaccination, masks are required while mandatory mask ordinances by the City of Phoenix and Maricopa County remain in effect. We have complimentary masks available at entry if you do not have one.

FAQs

When is the best time to visit MIM to avoid crowds?

The galleries are typically busiest from 11 a.m. to 2 p.m. Weekdays tend to be less busy than weekends.

Am I required to wear a mask?

All guests ages 2 and up are required to wear a face mask covering their nose and mouth, even after receiving a COVID-19 vaccine, while mandatory mask ordinances by the City of Phoenix and Maricopa County remain in effect. Complimentary masks are available at entry. All MIM team members are also required to wear masks.

Can I buy my tickets online?

We recommend that you purchase your admission and concert tickets online ahead of time to streamline your arrival. Present your printed-out receipt or smartphone at the Guest Service desk. Tickets may also be purchased at the museum.

I bought a ticket but now I don’t feel well or cannot attend. What should I do?

We will be happy to refund your purchase or honor your ticket at another time. Please contact Guest Service at 480.478.6000 or guestservice@MIM.org.

Is the MIM Music Theater reopening?

The MIM Music Theater will reopen on October 23, 2020. View concerts and purchase tickets here.

Plan Your Visit ›

Questions or concerns about your visit? Please email guestservice@MIM.org.