The World’s Only Global Musical Instrument Museum ®

FAQ/GUIDELINES

(Please note: These policies apply to Guided Adult Group Tours. They do not apply to School and Youth Group Tours.)

WHAT ARE GROUP TOURS LIKE AT MIM?

Guided tours last approximately one hour and are available for groups ranging in size from 10 to 120. Tours offer an overview of the world’s music, focusing on cultures in each geographical region of the globe.

WHAT IS CONSIDERED A GROUP

A group can be friends, gatherings, alumni, clubs, spouse programs, seniors, and adult educational groups.

HOW MUCH DO GROUP TOURS COST?

Guided tours are free with the cost of admission. Regular admission is $20, $15 for teens (ages 13-19), $10 for children (ages 4–12), and children 3 and under are free.

WHEN CAN MY GROUP TAKE A GUIDED TOUR AT MIM?

Tours are available year-round, seven days a week. Suggested tour times are 1:00 and 3:00 p.m. from Monday through Friday, at 10:00 a.m. and 1:00 p.m. on Saturday, and on Sundays at 10:00 a.m. and 1:00 p.m., but our team is delighted to tailor the time and length of the tour to your needs.

HOW DO I BOOK A TOUR?

To book a tour for your group, please fill out the Adult Group Tour Request Form. The coordinator will follow up with you to finalize a date and time immediately and will again contact you shortly before your tour date for confirmation.

HOW DO I PAY?

A nonrefundable deposit of $40 is due within ten days of confirming the reservation. If this deposit is not received, the reservation may be canceled. The balance of the fee is due on the day of the tour. MIM accepts all major credit cards, checks, and cash.

WHAT HAPPENS WHEN WE ARRIVE AT MIM?

Groups enter through the museum’s main entrance and are greeted by one or more tour guides. If your group is large, it may be broken into smaller subgroups. Tour bus parking is available on the north side of the museum. 
MIM meets all ADA (Americans with Disabilities Act of 1990) requirements for accessibility. Please notify us at least two weeks before your tour for any special-needs requests.

HOW WILL MY GROUP HEAR THE AUDIO PORTION OF THE EXHIBITS?

All guests touring the museum are issued a guidePORT and headset, which allows them to experience the audio and video recordings that accompany nearly every exhibit. The cost of the guidePORT and  headset is included in the admission fee.

CAN MY GROUP TAKE A SELF-GUIDED TOUR?

Groups can easily take self-guided tours at MIM. Self-guided tours are entirely self-directed and last approximately ninety minutes, including time in the Experience Gallery. Self-guided groups are strongly recommended to make advanced reservations.

CAN MY GROUP BE ADMITTED INTO A SPECIAL EXHIBITION?

Yes. Special exhibition tickets are sold separately from admission. Click here for current special exhibition information.

CAN MY GROUP WATCH A PERFORMANCE AT THE MIM MUSIC THEATER?

Absolutely! MIM Music Theater frequently hosts a variety of performances. Click here to view a full schedule of upcoming concerts. Concert tickets are sold separately from admission.

WHAT HAPPENS IF MY GROUP CANCELS?

If you must cancel a tour, please e-mail adulttours@MIM.org or call 480.478.6031. All changes or cancellations must be made two weeks or more before the tour date.

The $40 deposit is nonrefundable but can be applied toward another visit. Please submit another request if you are interested in rescheduling your visit. MIM reserves the right to cancel or reschedule your group at any time.

Thank you for your careful consideration of these policies. We hope you and your group enjoy your visit to MIM!

Tour policies and procedures are subject to change at any time.